Frequently Asked Questions
cv663 FAQ — Answers to all your
questions right here
From opening an account and bKash deposits to claiming bonuses and responsible gaming — everything you want to know about cv663 is in one place.
cv663 welcomes you. On this FAQ page we have brought together the questions asked most often by Bangladeshi players. Whether it is creating an account, depositing with bKash or Nagad, withdrawal rules, cricket betting, slot games, the welcome bonus or security — browse the sections below for answers. If you cannot find what you need, our 24/7 Bengali live chat support is always ready.
Account and Registration
Account and Registration
Answers to questions about opening a new account at cv663, verifying your details and managing your profile.
Opening an account at cv663 is simple. Go to the cv663 Login page, click the "Register" option and fill in the form with your name, mobile number, email and password. A verification code will be sent to your mobile — use it to activate your account. The whole process takes just a few minutes.
You must be at least 21 years old to open an account at cv663. We verify age during registration, and providing false information is a violation of our terms and conditions. Keeping minors away from gambling is our priority.
No, only one account per person is allowed at cv663. If multiple accounts are detected, they will be closed and any balance held may be forfeited. If you are having trouble accessing your existing account, contact our support team via live chat.
Click the "Forgot password?" link on the login page. Enter your registered mobile number or email — a password reset link or code will be sent to you. If you run into any trouble, our live chat support can assist you directly.
You can update your email, password and some contact details from the profile page. However, to change core identity information such as your name or date of birth, you will need to submit a request through live chat with supporting verification documents.
Deposits and Withdrawals
Deposits and Withdrawals
bKash, Nagad, Rocket, Upay and bank transfer — all the rules for depositing and withdrawing are here.
Deposits via bKash are generally instant — in most cases the funds appear in your cv663 account within a few seconds to a few minutes. Select bKash on the cashier page, enter the amount and your bKash number, then confirm the payment in the bKash app.
The minimum deposit amount across all payment methods is ৳300. The minimum withdrawal amount is ৳1,000. Transactions below these limits cannot be processed, so please make sure your transaction meets the required amount.
Go to the cashier section of cv663 and select "Deposit". Choose Nagad or Rocket from the list. Enter the deposit amount (minimum ৳300) and your mobile number. Complete the payment in the Nagad or Rocket app by following the instructions shown. Your balance will update automatically after a successful payment.
Withdrawals from cv663 are generally processed within 5–30 minutes. Bank transfers may take a little longer. cv663 does not charge any withdrawal fee, but your mobile financial service provider may apply their own charges.
cv663 supports transfers with major banks in Bangladesh — including Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank and many more. You can see which banks are currently available in the cashier at the time of deposit or withdrawal. The minimum deposit is ৳300 for all methods.
First, wait a few minutes, as occasional network issues can cause a small delay. If the balance still has not appeared, contact us via live chat with the bKash / Nagad / Rocket message reference number. Our support team is available 24/7 to verify your transaction and resolve the issue.
Games and Rules
Games and Rules
Cricket betting, slots, live casino, playing on mobile — find detailed information on all topics here.
cv663's cricket betting section allows you to bet on BPL as well as T20, IPL and ICC tournaments. You can place bets on various markets — match winner, top batsman, total runs and more — both before the match and in-play. Read the odds and rules carefully before placing a bet; confirmed bets cannot be changed or cancelled.
cv663 has a large collection of slots from top providers including PG Soft, Pragmatic Play and JILI. Popular games include Fortune Tiger, Gates of Olympus, Sweet Bonanza, Fortune Gems, Super Ace and many more. You will find a wide variety of games ranging from classic themes to fishing games. Visit the slots page for more details.
RTP (Return to Player) is a game's long-term average payout rate — for example, a 95% RTP means that on average ৳95 is returned for every ৳100 wagered. However, this is a statistical average and does not guarantee a win on any individual spin. Game outcomes are determined entirely by a Random Number Generator (RNG).
Yes, cv663 is fully mobile-optimised. You can play directly from the browser on any Android or iOS smartphone — no separate app download is needed. The game lobby, cashier and live chat all work smoothly on mobile.
cv663's live casino section offers live blackjack, roulette, baccarat, Sic Bo, Dragon Tiger and various game shows from Evolution Gaming and Ezugi. Experience real-time play with professional dealers. See the full list on the cv663 Casino page.
Bonuses and Promotions
Bonuses and Promotions
Answers to all questions about the welcome bonus, wagering conditions, VIP cashback and other offers.
cv663 gives new members a 120% bonus on their first deposit up to ৳5,000. That means if you deposit ৳1,000 you will receive ৳1,200 in bonus. The wagering requirement for the bonus is 20x — meaning you must wager that amount 20 times before you can withdraw the bonus. The minimum deposit amount is ৳300.
The wagering requirement is the number of times you must use the bonus money as bets. For cv663 bonuses it is 20x. For example, if you receive a ৳1,000 bonus you must place a total of ৳20,000 in bets. Once this target is met, you can withdraw any winnings from the bonus. Slots contribute in full; some games may contribute partially.
cv663's VIP program has three tiers: Bronze, Silver and Gold. You move up naturally by playing actively. Bronze members receive up to 0.4% weekly cashback, Silver up to 0.8% and Gold up to 1.2% weekly cashback. Log in and check the promotions page for the latest full terms and conditions.
Bonuses can be used in full on most slot games. Contributions toward wagering may be partial for some live casino and table games. To find out the exact contribution percentage for each game, check the detailed bonus terms and conditions or ask live chat support.
Yes, cv663 offers reload bonuses, weekly cashback and seasonal promotions for regular members. Special betting offers are also available during BPL or T20 World Cup seasons. Log in and visit the promotions section for the latest offers, or ask us via live chat.
Security & Responsible Gaming
Security & Responsible Gaming
Learn about your account protection, data privacy, voluntary breaks, and support.
Yes, cv663 keeps all your information secure with SSL encryption. Payment details are never shared with third parties. To learn more about our detailed privacy policy, visit the Privacy Policy page.
Use a strong password that you have not used anywhere else. Never share your login details with anyone. Be careful when playing on public Wi-Fi. If Two-Factor Authentication (2FA) is available, keep it enabled. If you notice any suspicious activity on your account, contact support immediately.
Absolutely. cv663 supports responsible gaming. You can set a deposit limit for a specific period or temporarily or permanently close your account through self-exclusion. For this service, contact us via live chat or visit the Responsible Gaming page.
If you feel you cannot control your gambling, are spending beyond your means, or other areas of your life are being affected — these may be signs of addiction. Talk to cv663's live chat support and we will assist you confidentially. For more information, visit the Responsible Gaming page.
cv663's customer support team is available in Bengali via live chat 24 hours a day, 7 days a week. You can also contact us by email: [email protected]. There is no phone or WhatsApp number — live chat and email are our official contact channels.
All games at cv663 run on certified Random Number Generator (RNG) technology, which keeps every outcome completely unbiased and unpredictable. Top game providers such as PG Soft, Pragmatic Play, JILI and Spribe have their games regularly audited by independent third parties.
Still have questions? Contact support
Our Bengali live chat support is with you 24/7. We are ready to resolve any issue quickly.
Log in to cv663 View CasinoLive Chat Support
Support is available in Bengali 24/7. Log in to the site, click the "Live Chat" button, and speak directly with a support agent.
Email Support
For any detailed questions or complaints, email us at: [email protected] — we aim to reply promptly.